Shipping Policy
- Orders typically ship same day if received Monday-Friday by 12:00PM CST, however, this is not guarenteed. If you have a time sensitive order, please call us prior to placing your order.
- Selecting expidited shipping (IE: Next Day Air) does NOT guarentee the order will ship the same day it is placed.
- We do not allow for backorders on our website, however, if there is an inventory error and we do not have an item(s) in stock we will contact you.
- Orders are not processed or shipped on Saturday or Sunday.
- Due to high demand on shipping companies from COVID they are no longer offering a money back guarantee on transit times.
- Shipping costs are non-refundable.
- We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
- Over-Under Racing, LLC is NOT liable for delivered packages that have been stolen. We reccomend shipping to a secure location where someone will be available to receive the package.
- Please note that shipping charges may vary from the amount indicated by the automatic shipping calculator since some items will go into a dimensional weight. You will be notified of any overages and charged upon shipping.
- We do not ship internationally.
Free Shipping Policy
- To receive free shipping, the order must be placed online and it applies to standard Ground shipping within the continental United States only (Hawaii, Alaska, and Puerto Rico are not eligible).
- Over-Uner Racing, LLC reserves the right to choose the shipping method.
- Upgraded shipping such as 1 Day Air will be charged at full cost, you will not be credited the difference from ground shipping.
- Package insurance is NOT included with free shipping and Over-Under Racing, LLC will not be held liable for lost packages. We may choose to add insurance at the purchaser's cost if determined necessary for easily damaged parts. We will contact you prior to shipping if this is necessary.
- Any returned item that received free shipping will be assessed a shipping fee which will be deducted from your refund.
Return Policy
If you are dissatisfied for any reason with an item purchased from us, you my return the unused, new condition item within 30 days. Returns within 30 days will receive store credit only. Store credit will be issued in the form of a gift certificate for the amount of the item returned, less any fees (IE free shipping fee). If you prefer a refund to your original payment method (IE: Credit Card), a 3% fee of the original purchase price will be deducted to cover merchant services fees. No returns after 30 days will be accepted. Please allow 2-3 working days for returns to be processed. If refunded to credit card it can take up to 7-10 days to post to your card depending on the credit card company. All shipping charges are non-refundable and any returned item that received free shipping will be assessed a shipping fee and be deducted from your refund.
Non-Returnable/Exchangeable Items Include: Used Items, Close Outs and Clearance Items, Special Orders, Books, Videos, Software, Rain Tires & Equipment, Electrical Items, and Cut to Length Items.
To process a return:
- Log onto your account and locate the order that includes the item you would like to return and click "Return Items?"
- Specify the quantity of each item you would like to return
- Choose your "Return Reason"
- Choose how you would like your "Return Action" (IE: Store Credit or Original Payment Source)
- Enter any additional comments that would assist us
Once we receive your return request we will process it and you will receive an email with an update informing you how to return your item. Please make sure all return product is packaged properly so it does not get damaged on the way back, as we cannot be responsible for damaged returned goods. If we have any questions we will reach out to you via phone or email. Once we receive your item(s) and determine all qualifications have been met we will process your return.